App / Casino
bjk33 is straightforward about what data we collect, why we collect it, and how you can control it. Access to our platform and the applicability of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any payment details you submit, such as your Rocket wallet number, Upay account reference or Bank Transfer credentials. We use this information to process your deposits and withdrawals, verify your identity in line with applicable requirements, and keep your account secure. We also collect technical data: your device type, browser, IP address and session activity. This helps us understand how the platform is used and where access issues occur. We do not sell your personal data to third parties. Where we share data — for example, with payment processors handling Rocket or Bank Transfer transactions — we do so only to complete the service you have requested. We retain your account records for as long as your account remains active and for any period required after closure under applicable rules. The exact retention period depends on the regulatory framework that applies to your region. If you have questions about what data we hold, the published support route in the Support section below is the correct path to raise them.
This policy covers personal data processed through bjk33 directly. It does not govern third-party sites you may reach through links on our platform. Your use of this platform and the rights described here depend on local law and the eligible regions we serve.
Data collected when you register, log in or update your account profile falls inside this policy. This includes your contact details and any security credentials you set. We handle this data directly and you can request a review through our support route.
Transaction records tied to Rocket, Upay and Bank Transfer deposits or withdrawals are covered here. These records are processed in connection with completing your requested payment. Retention of these records follows applicable local requirements for your region.
Technical data — pages visited, session length, device type and browser — is collected as you use the platform. This falls inside this policy. We use it to maintain service performance and identify access issues, not to profile you for third-party advertising.
Any service, link or tool operated by a party outside bjk33 is outside this policy's scope. If you navigate away from our platform, the privacy practices of that third party apply. We do not control or take responsibility for how third parties handle your data.
You have real, practical options when it comes to your data. Start by logging into your account and opening the account settings page — that is where you can review the personal details we hold and correct anything that is out of date, such as a changed contact number or an updated Bank Transfer reference. If you want a fuller picture of what data we process, you can submit a request through the support contact route. We will respond with a summary of what we hold related to your account. If you believe something is inaccurate, let us know through the same channel and we will investigate. You can also ask us to delete your account data where no ongoing obligation requires us to keep it — for example, once your account is closed and any required retention period has passed. What you can request, and what we are able to action, may depend on the applicable rules in your region.
Log in and open the account settings page to see the contact details, payment references and session preferences we currently hold for you. You can check that each field reflects your current information without contacting support.
If your Rocket wallet number, contact email or any registered detail has changed, update it directly in account settings. For fields that are locked, raise a correction request through our published support route and we will update it after verification.
If you want to know exactly what personal data we process, submit a request through the support channel. We will confirm what categories of data are linked to your account and how they are being used at that point in time.
You can request that we close your account and delete the personal data we are not required to retain. Contact us through the published route, confirm your identity and we will process the request. Applicable regional rules may affect how quickly this can be completed.
If you have a question about this policy, a correction to make or a request related to your account data, use one of the contact routes below. We publish these routes so you always have a direct path — no need to search for a contact address.
Open the live chat widget from any page on bjk33. Use this route for account data questions, correction requests or anything related to how your information is being handled.
Send your privacy-related request to the support email address published in the Contact section of your account dashboard. Include your registered contact detail so we can locate your record.
The Help Centre accessible from your signed-in account area contains policy references and data request forms. This is the right place to start a formal data review or account closure request.
Our approach to data handling is built around what you can verify in your account — not abstract promises. Here is what we do, and where you can check it.
We use cookies to keep your session active, remember your language preference and understand how pages are used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some account features behave on your device.
Access to your account is controlled by the credentials you set at registration. We do not store your Rocket PIN or Upay authentication codes. If you suspect unauthorised access, change your password immediately from account settings and contact support through live chat.
We retain account and transaction records — including Bank Transfer history and payment references — for as long as your account is active and for any period required after closure under the rules that apply in your eligible region. You can request a retention summary through the Help Centre.
When we update this policy, the revised version is published on this page with a note at the top indicating that a change has been made. Continuing to use your account after a policy update means you have seen the revised terms. Check this page if you want to see the current version.
These are the questions we hear most often about data, account rights and how to reach us. If yours is not here, use the live chat or email route listed in the Support section above.
We collect the details you enter at registration — name, contact information and payment references such as your Rocket wallet number or Bank Transfer details. We also collect technical session data like your device type and browser. We use this to operate your account and process your transactions.
We share your data only where it is needed to complete a service you have requested — for example, passing your Bank Transfer reference to the payment processor to complete a withdrawal. We do not sell your personal data to third parties or use it for unrelated advertising purposes.
Log in and go to account settings to update contact details directly. For locked fields — such as a registered Rocket wallet number — raise a correction request through the support email or live chat. We will ask you to verify your identity before making the change.
Yes. Submit a data request through the Help Centre or the support email published in your account dashboard. We will confirm what categories of personal data are linked to your account and explain how each is being used. The response time depends on the complexity of your request.
We keep your data for as long as your account is active. After closure, we retain certain records for the period required under the rules that apply in your eligible region. You can ask us for a retention summary through the Help Centre if you want to understand what is kept and for how long.
Access to bjk33 and the application of this policy depend on your local law and eligible regions. If you are in Bangladesh and your access is permitted under local law, this policy governs how we handle your data. Check the current eligibility information in the account area or contact support if you are unsure.